PRIVACY POLICY

Imperia Logistics – a brand of Imperia Kft.

1. Introduction

This Privacy Policy describes how Imperia Kft. (“we”, “our”, “us”) collects, processes, stores and protects personal data in connection with our logistics, transport management and related administrative services.

We comply with the EU General Data Protection Regulation (GDPR) and all applicable Hungarian and EU data protection laws.

Contact: info@imperia.hu

2. Data Controller

Imperia Kft. Registered seat: 2888 Csatka, Petőfi Sándor utca 176., Hungary Company registration number: Cg.11‑09‑027334 Tax number: 26252582‑1‑11 Email: info@imperia.hu

3. Categories of Personal Data We Process

3.1. Data provided by clients

  • Name, email, phone number

  • Company name, address, VAT number

  • Billing and invoicing details

  • Contact persons involved in logistics operations

3.2. Logistics‑specific data

  • Pickup and delivery addresses

  • Shipment details (cargo type, weight, value, packaging)

  • CMR and POD documents

  • Customs documentation

  • Tracking and status updates

  • Carrier and driver contact details

3.3. Technical data

  • IP address

  • Browser type and version

  • Device information

  • Cookies and analytics data

3.4. Communication data

  • Emails, messages, quotation requests

  • Call notes (if applicable)

4. Purposes of Processing

We process personal data for the following purposes:

4.1. Logistics and transport operations

  • Organising domestic and international transport

  • Communicating with carriers, drivers and customs brokers

  • Preparing CMR, POD and other transport documents

  • Tracking shipments and providing updates

4.2. Contractual and administrative purposes

  • Preparing quotations

  • Issuing invoices

  • Managing claims, delays, damages

  • Record‑keeping and compliance

4.3. Website and communication

  • Responding to inquiries

  • Improving website performance

  • Analytics and security

4.4. Legal obligations

  • Accounting and tax compliance

  • Transport documentation retention

  • Cooperation with authorities

5. Legal Basis for Processing

  • Contract performance (Art. 6(1)(b))

  • Legal obligation (Art. 6(1)(c))

  • Legitimate interest (Art. 6(1)(f))

  • Consent (cookies, marketing)

6. Data Sharing and Third Parties

We may share personal data with:

6.1. Logistics partners

  • Transport carriers

  • Freight forwarders

  • Customs brokers

  • Warehousing partners

6.2. Administrative partners

  • Accounting firms

  • Invoicing systems

  • IT and hosting providers (e.g., Hostinger)

6.3. Authorities

  • Customs authorities

  • Tax authorities

  • Law enforcement (if required)

We never sell personal data.

7. International Data Transfers

If data is transferred outside the EU/EEA, we ensure GDPR compliance through:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions

  • Appropriate safeguards

8. Data Retention

8.1. Logistics documents

  • CMR, POD, customs documents: 8 years (legal requirement)

8.2. Quotations and communication

  • 2 years

8.3. Website analytics

  • Up to 26 months

8.4. Cookies

  • According to cookie type (session or persistent)

9. Your Rights

You may request:

  • Access

  • Rectification

  • Erasure

  • Restriction

  • Objection

  • Data portability

  • Withdrawal of consent

Requests: info@imperia.hu

10. Cookies

We use cookies for:

  • Website functionality

  • Analytics

  • Security

  • Performance

See our Cookie Policy.

11. Data Security

We apply:

  • HTTPS encryption

  • Access control

  • Secure hosting

  • Regular backups

  • Internal data protection policies

12. Automated Decision‑Making

We do not use automated decision‑making or profiling.

13. Changes to This Policy

We may update this Privacy Policy. The latest version is always available on our website.

14. Contact

For privacy‑related inquiries: info@imperia.hu