TERMS & CONDITIONS

1. Definitions

For the purpose of these Terms & Conditions:

  • “Logistics Services”: transport organisation, documentation handling, customs coordination, communication, and all related administrative tasks.

  • “Service Provider”: Imperia Kft. (Imperia Logistics brand).

  • “Client”: any party requesting logistics services from the Service Provider.

  • “Goods”: any cargo handled, transported, or documented by the Service Provider.

  • “Carrier”: third‑party transport company contracted by the Service Provider.

  • “Delivery”: the moment the Goods are handed over to the consignee or carrier.

  • “Force Majeure”: events beyond reasonable control (accident, weather, border delays, strikes, system outages, etc.).

2. Scope of Application

These Terms apply to all offers, quotations, agreements, and logistics services provided by Imperia Kft., unless otherwise agreed in writing.

Client’s own terms and conditions are excluded unless explicitly accepted in writing.

3. Obligations of the Service Provider

The Service Provider shall:

  • organise transport with verified and reliable carriers

  • handle documentation with professional care (CMR, POD, invoices, customs papers)

  • provide status updates and communication during the logistics process

  • take reasonable measures to protect the Client’s interests

  • coordinate customs procedures through trusted partners

  • deliver the Goods in the condition received, unless otherwise agreed

  • maintain confidentiality of all business information

The Service Provider may subcontract carriers or logistics partners without prior approval.

4. Obligations of the Client

The Client shall:

  • provide accurate shipment information, addresses, and documentation

  • ensure proper packaging of Goods

  • comply with customs, tax, and regulatory requirements

  • pay all fees, charges, and additional costs

  • indemnify the Service Provider against third‑party claims arising from incorrect data

  • accept the Goods upon delivery without delay

5. Liability of the Service Provider

5.1 General

The Service Provider is liable only for direct damage occurring between receipt and delivery of the Goods.

5.2 Liability limits

Unless mandatory law states otherwise:

  • Road transport: liability is limited according to CMR Convention

  • Other logistics services: max. 4 SDR per kg, up to 100,000 SDR per event

  • Other damages (non‑cargo): max. 10,000 SDR per event

5.3 Exclusions

The Service Provider is not liable for:

  • delays caused by carriers, customs, border controls, or authorities

  • indirect or consequential loss (profit loss, business interruption)

  • damage caused by insufficient packaging

  • incorrect or incomplete information provided by the Client

5.4 Intent or gross negligence

Liability limitations do not apply in cases of proven intent or gross negligence.

6. Liability of the Client

The Client is liable for:

  • damage caused by incorrect information or improper packaging

  • fines, penalties, or customs issues arising from incorrect data

  • all costs resulting from delays caused by the Client

  • additional charges for waiting time, failed pickup, or failed delivery

7. Force Majeure

The Service Provider is not liable for delays or non‑performance caused by events outside reasonable control, including:

  • border delays

  • customs inspections

  • strikes

  • extreme weather

  • accidents

  • system outages

  • war, conflict, or political restrictions

8. Complaints

  • Visible damage must be reported immediately upon delivery

  • Hidden damage must be reported within 5 working days

  • Complaints must be submitted in writing with supporting evidence

9. Payment Terms

  • Invoices are payable within 8 days, unless otherwise agreed

  • Late payments may incur interest and collection costs

  • The Service Provider may suspend services until payment is received

10. Termination

The Service Provider may terminate the agreement with immediate effect if the Client:

  • becomes insolvent

  • fails to pay invoices

  • provides false information

  • violates legal or customs regulations

11. Governing Law & Dispute Resolution

These Terms are governed by Hungarian law. Disputes shall be resolved by the Court of Tatabánya, unless otherwise agreed.

12. Final Provisions

If any clause is invalid, the remaining provisions remain in effect. These Terms may be updated; the latest version is always available on the website.